( a ) — Writing

Notes from the Atlassian trenches

Field-tested guidance on Jira administration, service management, automation and migrations.

blog/Sep 13, 2026

Jira Assets Data Manager: Future-Proofing IT Operations

Explore the future of Atlassian Assets Data Manager. Optimize ITAM, streamline operations, and prepare for upcoming features in Jira Servic…

blog/Aug 31, 2026

Navigate Jira Cloud Releases: Admin's Guide to Updates

Master Jira Cloud's continuous updates with our expert guide. Learn how to track changes, test new features, and communicate effectively to…

blog/Aug 16, 2026

Mastering Jira: Essential Strategies for Peak Performance

Unlock Jira's full potential with expert strategies for admins and teams. Optimize workflows, boost efficiency, and avoid common pitfalls f…

Confluence/Jul 26, 2026

Native Confluence Approvals: Setup, Automation & Governance

Learn how to configure native Confluence Approvals in Atlassian Cloud. We cover setup, automation triggers, best practices, and governance…

Jira/Feb 28, 2026

Designing AI Agents in Jira: A Practical Guide for Cloud Teams

Learn how to safely design, govern, and deploy AI agents in Jira Cloud. For Atlassian admins, ITSM leads, and automation engineers. Boost t…

JSM/Jan 17, 2026

Building a Production-Grade Virtual Agent in Jira Service Management

Build intelligent virtual agents in JSM with intent flows and AI answers. Step-by-step guide to deflect tickets, boost CSAT, and automate c…

Jira/Jan 11, 2026

Scaling Jira DevOps: A Guide to Multiple Sandboxes in Jira Cloud

Learn how to leverage multiple sandboxes in Jira Cloud to build parallel testing pipelines, isolate team developments, and safeguard your p…

JSM/Jan 5, 2026

How to Build a Modern Help Desk with Jira Service Management

Learn how to build a modern IT help desk with Jira Service Management. Configure SLAs, automate workflows, manage assets, and improve custo…

Jira/Dec 30, 2025

The 10-Step Jira Hygiene Checklist: Audit Fields & Boost Performance

Is your Jira instance slowing down? Use this expert 10-step audit checklist to clean up custom fields, optimize workflows, and improve syst…

JSM/Nov 3, 2025

Maximize Efficiency with Jira Service Management Playbooks

Learn how to streamline IT operations and incident response with Jira Service Management Playbooks. Discover expert strategies and best pra…

Jira/Oct 7, 2025

How to Configure Jira's Custom Onboarding Feature

Transform new user onboarding with Jira's custom configuration. Step-by-step guide for Atlassian admins to create role-specific welcome exp…

Jira/Oct 6, 2025

Jira's "Projects" Are Dead: Long Live "Spaces"

Atlassian's major Jira terminology update replaces "Projects" with "Spaces" across all Cloud products. Learn the impact, timeline, and best…

Jira/Oct 5, 2025

Mastering Atlassian Backup Policies: Best Practices for Data Security

Learn how to manage Atlassian backup policies effectively to ensure data security, compliance, and disaster recovery. Expert strategies for…

JSM/Oct 4, 2025

AI-Powered Jira Service Management Automation with Make.com

Automate Jira Service Management replies using Make.com and OpenAI. Learn how to build an AI-driven support workflow with smart delays and…

JSM/Sep 13, 2025

How to Filter Asset Custom Fields in JSM Based on Another Field

Complete guide to configuring dependent asset custom fields in Jira Service Management using AQL filtering and object relationships for bet…

News/Sep 9, 2025

Atlassian Data Center End of Life: What Enterprises Need to Know Before March 2029

Atlassian announces Data Center end of life by March 2029. Learn migration strategies, cloud alternatives, and how to prepare your enterpri…

Jira/Sep 8, 2025

Jira ScriptRunner Validator: Block Parent Issue Transition Until Subtasks Are Completed

Learn how to use a ScriptRunner validator in Jira to block parent issue transitions until specific subtasks are marked as Done.

Rovo/Sep 2, 2025

Enterprise AI Assistant Implementation: Atlassian Rovo Deployment Strategy

Complete guide to implementing Atlassian Rovo AI assistant in enterprise environments with deployment strategies, security frameworks, and…

Confluence/Aug 30, 2025

Confluence Cloud's New Toolbar Features: Pin/Unpin Guide for Better Editing

Discover Confluence Cloud's new pinned and unpinned toolbar options. Learn how these 2025 editor updates improve your content creation work…

JSM/Aug 29, 2025

Automating Jira Cloud User Sync to Assets: Best Practices & Strategies

Learn how to automate Jira Cloud user provisioning into Assets User objects, ensuring seamless, real-time sync without manual work.

Jira/Aug 23, 2025

The Complete Atlassian Migration Disaster Recovery Guide: 12 Costly Mistakes

Avoid the 12 most expensive Atlassian migration mistakes that cost organizations millions. Expert disaster recovery strategies for Jira, Co…

Jira/Aug 8, 2025

How to Secure Jira & Confluence: The Admin's Quick Security Audit Checklist

Discover the essential security audit checklist for Jira and Confluence admins to protect your data, prevent breaches, and ensure complianc…

JSM/Aug 2, 2025

Mastering Jira Service Management Knowledge Management

Discover expert strategies for leveraging Jira Service Management's knowledge management features to improve efficiency and customer satisf…

Blog/Aug 2, 2025

10 Proven Atlassian Strategy Frameworks to Transform Your Work

Discover 10 expert-approved Atlassian strategy frameworks to streamline workflows, boost productivity, and align teams. Actionable insights…

JSM/Aug 2, 2025

5 Proven Ways to Optimize Complex ITSM Requests in Jira Service Management

Master ITSM request management in Jira with these expert-approved strategies. Improve efficiency, reduce bottlenecks, and streamline workfl…

JSM/Aug 1, 2025

Master Jira Service Management Change Calendar Enhancements

Learn how to leverage Jira Service Management’s improved Change Calendar for better JQL filtering, calendar exports, and workflow automatio…

Jira/Aug 1, 2025

10 Advanced Strategies for Optimizing Jira Workflows

Discover 10 proven strategies to streamline Jira workflows, boost productivity, and align with Agile best practices. Expert tips for Jira a…

JSM/Aug 1, 2025

Top Jira Service Management Asset Tips: Best Practices for IT Teams

Discover expert Jira Service Management asset management tips to streamline IT operations, reduce downtime, and improve service delivery.

Jira/Aug 1, 2025

Top 10 Jira Automation Tips for Agile Teams

Discover expert Jira automation tips to streamline Agile workflows, reduce manual tasks, and boost productivity. Learn best practices from…

Jira/Jul 24, 2025

Mini Tutorial: Automating Jira Issues with n8n + Webhook

Learn how to automate Jira issue creation using n8n and webhooks — no scripting required. Step-by-step guide for Jira admins and automation…

Jira/Jul 23, 2025

How to Audit Jira Permissions in Large Teams Without Losing Control

Struggling to manage Jira permissions in a growing team? Check out how to audit and clean up roles, groups, and schemes without breaking yo…

Article/Jul 23, 2025

7 Common Jira Configuration Mistakes (And How to Fix Them Like a Pro)

Avoid the most common Jira configuration mistakes that slow down teams and cause chaos. Learn how to fix them and streamline your Jira setu…

Jira/Jun 26, 2025

5 Things Every Jira Admin Should Know

If you're a Jira Admin, your role is crucial to the smooth operation of development and service teams. Managing a Jira instance can be comp…