Certified Atlassian SME, ten years deep.

Mar 2026 - Present

Atlassian Expert & Process Consultant

AI Innovation & Cloud Governance

Embedded functional consulting within Kering Technologies & Digital, driving Atlassian Cloud governance, AI automations, and migration strategy

• Built custom AI Rovo agents using Forge and developed custom Forge apps for Jira & Confluence .
• Participated in the Data Center to Cloud migration: workflow analysis, project prep, and target architecture .
• Standardized governance, naming conventions, and project structures across operational teams .
• Configured advanced app ecosystems including Xray, EazyBI, Advanced Roadmaps, and Structure

May 2025 - May 2026

Project Manager - Atlassian Expert

Led a global ITSM transformation for Clarins, deploying and automating Jira Service Management across a large, distributed international user base.

• Led the global deployment of Jira Service Management for 500 agents across 25+ international teams, ensuring consistent processes and tool adoption
• Designed and automated ITSM & ESM workflows tightly aligned to business processes, reducing manual effort and service resolution time.
• Facilitated strategic governance workshops and delivered training.

Mar 2025 - Jan 2026

Atlassian Expert

Delivered high-impact performance optimization and automation for Arkéa’s Jira DC environment, directly improving speed, reporting, and governance.

• Audited and optimized Jira & Confluence DC (2M+ issues, 2,500+ projects) with 20% faster performance.
• Deployed BigPicture for portfolio planning (10+ teams).
• Automated core workflows with Python/Groovy, reducing manual effort by 40% and eliminating deployment risks for 10+ teams.

Feb 2025 - Jun 2025

Atlassian Expert

Provided advanced support and upgrades for Jira & Confluence Data Center, enhancing operational stability and knowledge transfer.

• L2/L3 support for Jira & Confluence Data Center, ensuring stability and quick issue resolution
• Managed and executed upgrade cycles to maintain performance and security
• Produced documentation and led knowledge transfer sessions.

Apr 2025 - Jun 2025

Atlassian expert

• Implemented a standardized ITSM model in JSM to improve service quality
• Trained teams on Atlassian Rovo and JSM AI features to enhance collaboration and efficiency

Feb 2025 - Apr 2025

Atlassian expert

Orchestrated a seamless Cloud-to-Cloud migration for JSM, implementing effective training and user adoption strategies.

• Managed a Cloud-to-Cloud JSM migration for 100+ users and delivered targeted training.
• Integrated "Refined" into the JSM portal, boosting adoption by 30%.

Dec 2024 - Jan 2025

Atlassian expert

Automated Jira Service Management assets and interconnected key business tools, optimizing asset management and resource planning.

• Implemented and automated Assets in Jira Service Management to track retail stores efficiently
• Integrated JSM with external tools to centralize operations.

May 2024 - Jan 2025

Atlassian expert

Supported and automated large-scale JSM Data Center deployments for thousands of agents and customers.

• Provided L2/L3 support for JSM Data Center (1K agents, 50K+ clients, 175K tickets).
• Configured and automated Assets (Insight) using ScriptRunner (Groovy).
• Executed Jira Data Center upgrades and inter-server migrations.

Aug - Dec 2023 & Jun - Jul 2024

Atlassian expert

Consolidated multiple Jira/Confluence instances, migrated to AWS Data Center, and led agile portfolio and best practices adoption.

• Managed and executed the merger of two Jira/Confluence server instances
• Contributed to the migration of Jira & Confluence Data Center to AWS (5K+ users, 2M+ tickets)
• Conducted SAFe audit for 10+ teams with BigPicture, optimizing agile portfolio planning.

Mar 2024 - Jun 2024

Atlassian Expert

Led major migrations from legacy and server systems to Jira Cloud, guaranteeing data integrity and workflow continuity.

• Migrated 150+ projects from Mantis to Jira Cloud, ensuring full data and workflow continuity
• Performed Server-to-Cloud migration of 15 Jira projects on an existing instance

Feb 2024

Atlassian Expert

• Migrated Jira and Confluence from Server to a scalable Data Center environment, improving performance for thousands of users
• Implemented SSO in Jira & Confluence Data Center.

Jan 2024 - Feb 2024

Atlassian Expert

Executed a high-volume migration from server to cloud, securing compliance and automating critical data protection tasks.

• Led a large-scale Server-to-Cloud migration (450 Jira projects, 250 Confluence spaces, 1,800+ users)
• Implemented SSO with Atlassian Guard and defined data retention policies to enhance security
• Automated Jira/Confluence backups via PowerShell scripts to ensure data integrity.

Aug 2023 - Jan 2025

Atlassian Expert

Supported advanced operations on JSM, with integrations and custom reporting for a large user base.

• Provided L2/L3 support and administration for a JSM instance with 2,000+ users
• Integrated JSM with ServiceNow (in collaboration with Accenture) to streamline cross-tool data flows
• Created custom Xray templates using document generator and generated complex reports via GraphQL API.

Aug 2023 - Jan 2025

Enabled diverse enterprise clients to automate, integrate, and enhance Atlassian environments—for reporting, asset management, and streamlined migrations.

• Designed advanced automations using Jira Automation, ScriptRunner, Python, and PowerShell to eliminate repetitive tasks and accelerate operations
• Integrated Jira with Power BI, Salesforce, and ServiceNow, and automated migration of 150+ Jira projects to Azure DevOps
• Audited and redesigned Jira, JSM, and Confluence, including data cleanup, remediation plans, and best practices for improved governance
• Deployed Asset Discovery in JSM to optimize configuration management.

Dec 2019 - Aug 2023

IT project manager & Atlassian expert

Managed enterprise-wide Atlassian platforms and internal projects for thousands of users, driving governance, analytics, and adoption across business units.

• Managed internal Atlassian projects for 5,000+ users.
• Conducted regular audits of performance, security, and licenses, providing strategic recommendations.
• Performed advanced Jira/Confluence administration (custom workflows, ScriptRunner) and BI integrations (Power BI, QlikView), ensuring overall governance.
• Defined requirements and led the development of complex dashboards.
• Ensured timely feature launches and active user adoption.

Jul 2018 - Dec 2019

Senior Software engineer

Engineered and optimized complex Jira/Confluence solutions and integrations, building automation and business intelligence for enhanced decision-making.

• Advanced Jira & Confluence administration (complex workflows, ScriptRunner automations, permission governance)
• Integrated with Power BI and QlikView via Talend for data collection and transformation.
• Developed decision-making dashboards and optimized system performance
• Managed and streamlined plugins to enhance functionality and user experience.