( a ) — Identity
Helping teams simplify complexity with tailored Atlassian solutions.
I'm Ziad Bakhiet, a certified Atlassian expert for Cloud and Data Center. I help global enterprises turn tangled Jira, JSM, and Confluence environments into governed, automated platforms teams actually trust.
10+ yrs · Atlassian SME5x CertifiedRovo AI & Forge DevCloud & Data Center
Enterprise Credentials
Certifications (5x)
ACP-420 · ACP-610 · ACP-120 · Rovo AI · Forge
Proven Scale & Impact
20+ Enterprise Accounts · 2M+ Tickets Handled
Specialization
Jira Service Management, Cloud Migrations, Rovo AI Agents & Forge Apps
Location & Delivery
Worldwide (Remote) · On-Site Paris & EMEA
Trusted by teams across industries
( b ) — Selected work
Featured projects
( c ) — Recent writing
Recent posts
blog/Oct 9, 2026
Atlassian Service Collection: Enterprise JSM Strategy Guide
blog/Oct 9, 2026
Mastering Atlassian's Teamwork Collection: An Admin Guide
blog/Oct 5, 2026
Multiple Field Contexts in Jira: A Game Changer for Admins
Reader preview
Atlassian Service Collection: Enterprise JSM Strategy Guide
Ziad Bakhiet/blog
Explore how the Atlassian Service Collection modernizes Jira Service Management, streamlines cross-team workflows, and ensures European cloud compliance.
Read the article →